Common Questions about our Livestream System
1. Can others in my family use the account?
- Yes. Family members can share the account.
2. Do you record games and can I download them?
- We currently do not record games for download. This is functionality we will be adding for a future update.
3. What is the cancellation/refund policy?
- Fastpitch Nation Inc. is not responsible for your devices (phone, tablet, computer, etc.), your internet and/or data connection or your inability to manage your own technological environment.
- Fastpitch Nation Inc. has no control over the weather and a rainout or act of God that cancels a game does not constitute a refund.
- You may cancel your subscription to the Fastpitch Nation Inc. platform at any time. Refunds will be pro-rated for the time remaining on the subscription at time of service. Once a service day has commenced, that day is considered used whether or not a particular game was viewed.
- If we determine the problem is on our end either local to us or our streaming provider and you wish a refund, we will gladly provide it. If we determine the problem is not on our end then no refund will be provided if requested.
4. Sometimes there is a messages that says "buffering". What does that mean? What causes buffering?
- Buffering problems essentially have two root causes: either your internet connection is too slow to keep up with the incoming data, or our streaming provider can’t send your device the data it needs fast enough.
5. How to know if your internet connection can’t keep up?
- There are too many devices on the network at one time.
- Your internet equipment (modem, router, tablet, phone) are outdated, damaged, or not operating properly.
- Your internet service provider (ISP) is experiencing technical problems or is otherwise overloaded with traffic.
- Your internet package’s speed lacks the bandwidth to support the quality of video you’re trying to stream.
6. How to know if our streaming provider can’t keep up?
- Technology isn’t perfect, and sometimes things just go wrong. The streaming provider may be experiencing a ton of traffic.
- Another possibility is that a key data center may have gone down, dramatically cutting the amount of data our streaming provider can push out.
- Another possibility is the internet at the park may have gone down but that's unlikely as we use a commercial high-end fiber optic connection with a guaranteed 99.99% uptime. So far since we opened in 2019 we have never experienced an internet outage that was not also a local power outage.
7. How to stop buffering while streaming.
- Turn off your device and turn it back on. Although this advice has been the subject of many jokes, it actually works. Rebooting your TV, router, or streaming platform can be the fresh start your system needs to get back on track.
- Make sure no applications are running in the background. Make sure there are no downloads happening while streaming. It’s also a good idea to close any other programs or apps if you’re streaming on a computer or phone.
- Disconnect other devices from the network. If you’ve got other smart TVs, computers, tablets, or other devices connected to your network, they could be using up bandwidth and cutting into your stream. Either put them in airplane mode or turn them off. This is something you have to be especially conscious of if your internet speed is 25 Mbps or slower.
- Delete your browser cache and temporary files. If you’re on a laptop and streaming through your web browser, clearing the cache and other temporary files can clean out some gunk and may help speed things up. In Google Chrome, you can find this option under Settings > Advanced Settings.
- On a phone or tablet switch from wifi to data or data to wifi.
8. How to prevent buffering while streaming.
- The best way to deal with constant buffering is to prevent it from happening in the first place. Fortunately, this is a problem that has many solutions:
- Upgrade your router. Not all wireless routers are created equal, and while they generally last a long time, the technology they use can become outdated quickly. If your router is more than a couple years old, it’s a good idea to check its specs and make sure it can support the internet speed you’re paying for.
- Connect your streaming devices using Ethernet instead of Wi-Fi. If possible, connecting your streaming device directly to your modem and bypassing Wi-Fi entirely is a sure way to get more out of your connection. Even the fastest Wi-Fi networks are vulnerable to interference and signal loss from traveling through the air and objects in your home. An Ethernet connection avoids these problems.
- Move your router closer to where you stream. If an Ethernet connection isn’t possible, try moving your router closer to your living room (or whatever room you do most of your streaming in). This can reduce signal loss and interference, resulting in a stronger, faster Wi-Fi connection.
- Keep your devices updated. We know it seems like a nuisance, but letting your devices update their software when the prompt pops up helps ensure they’re as secure and functional as possible. Many times these updates include bug fixes or other improvements that can increase performance and may cut down on streaming problems. The same goes for your apps.
- Upgrade your internet service. Finally, if you’ve tried the other suggestions and nothing is helping, you can always spring for a faster internet connection. More speed may be enough to power through other issues and get your streaming up to speed. To give you an idea of what you need, Netflix recommends a minimum of 5 Mbps per HD stream and 25 Mbps for 4K.
9. Can I stream on a TV?
- Watching our livestream directly with a smart TV's web browser almost never works. The majority of Smart TVs do not have a web browser capable of supporting the technology or navigation of a regular web browser.
- What does work is to cast from your tablet or phone by using devices such as Apple TV or Chromecast. Then your phone or tablet is doing all the management and just sending the signal to the TV.
10. If the buffering will not stop after checking all of my equipment what can I do?
- You can call us at 860-242-0055 or e-mail to email@example.com. We will often not know if a camera is buffering until a customer experiences it. We can check on our end. In most cases if the issue is the streaming service we are able to re-start the connection from the camera to the streaming provider.